Support

Need Help?

MyChatDate uses the CooMeet platform for video chat. Most issues can be resolved directly within the chat interface.

In-Chat Support

For the fastest help, use the support option inside the video chat. CooMeet's support team can assist with:

• Account and billing questions
• Minute purchases and refunds
• Technical issues during calls
• Reporting inappropriate behavior

Billing Support

For billing-related issues, contact CooMeet's billing team directly at [click to reveal email].

Technical Troubleshooting

If you're experiencing technical issues:

• Camera not working? Make sure your browser has permission to use your camera. Check your browser settings.
• Connection issues? Try refreshing the page or switching browsers. Chrome and Safari work best.
• Audio problems? Check that your microphone is enabled and not muted in your device settings.
• Mobile issues? MyChatDate works best in Safari (iOS) or Chrome (Android). Make sure your browser is up to date.

Website Support

For questions specifically about the MyChatDate website, contact us at [click to reveal email].